Shipping policy

Shipping Policy – ZENNA

At ZENNA, we are committed to providing a reliable and secure shipping experience for all customers. We ship orders internationally using trusted shipping carriers and logistics partners.

Please review the information below regarding order processing, shipping times, tracking, customs, and potential delays.

1. Order Processing

All orders are subject to a processing period before being shipped.

Orders are generally processed within 1–10 business days after payment has been successfully confirmed.
Processing times may vary depending on order volume, product availability, verification procedures, and other operational factors.
Orders placed on weekends or public holidays will begin processing on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please note that the processing period is separate from the shipping and delivery period.

2. International Shipping & Delivery Times

ZENNA offers international shipping to customers in various countries and regions.

Estimated delivery times are:

North America & Europe: approximately 10–35 business days
Latin America: approximately 15–45 business days
Asia & Oceania: approximately 15–45 business days
Middle East & Africa: approximately 15–45 business days

These delivery estimates begin after the order has been processed and shipped.

In exceptional circumstances, international deliveries may take longer than the estimated timeframe due to customs procedures, carrier delays, weather conditions, transportation disruptions, high shipping volumes, local postal services, or other circumstances beyond our control.

The maximum estimated delivery timeframe for international orders may be up to 45 business days after shipment, depending on the destination and circumstances surrounding the delivery.

Delivery times are estimates and are not guaranteed.

3. Shipping Costs

Shipping costs are calculated during checkout and may vary depending on:

Delivery destination
Order size and weight
Shipping method selected
Carrier and logistics conditions

From time to time, ZENNA may offer free or discounted shipping promotions. Any applicable promotion will be displayed during the checkout process.

4. Customs, Duties & Taxes

International orders may be subject to customs inspections, import duties, taxes, tariffs, or other fees imposed by the destination country.

Any customs duties, taxes, import fees, or other charges imposed by local authorities are the responsibility of the customer unless otherwise stated at checkout.

ZENNA does not control the customs procedures of individual countries and cannot guarantee how long an order may remain under customs inspection.

Customers are responsible for providing accurate shipping information and complying with applicable import requirements in their country.

5. Order Tracking

Once your order has been shipped, tracking information may be provided by email.

Depending on the shipping carrier and destination country, tracking information may take several business days to become active or may only update once the package reaches a local sorting facility.

Tracking updates can occasionally be delayed while an order is in international transit.

Customers can use the tracking information provided to monitor the progress of their shipment.

6. Shipping Delays

International shipments may experience delays for reasons outside of ZENNA's control, including but not limited to:

Customs inspections or clearance procedures
International transportation delays
Local carrier delays
Weather conditions
Public holidays
High shipping volumes
Incorrect or incomplete delivery information
Transportation disruptions
Local postal service delays
Other unforeseen circumstances

When such circumstances occur, the actual delivery time may exceed the standard estimated timeframe.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

ZENNA is not responsible for delays, failed deliveries, returns, or additional shipping costs resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping information, please contact us as soon as possible after placing your order.